all the changes

internal/collector/issue_extract.go

@@ -37,7 +37,14 @@ func extractSpanErrors(tracker *issues.Tracker, td ptrace.Traces, timestamp int6
 				service := spanServiceName(rs.Resource(), span)
 				title := spanErrorTitle(span)
 				found = true
-				tracker.Record("span_error", service, title, spanSample(span, rs.Resource(), timestamp, title))
+				occurrenceTimestamp := span.StartTimestamp()
+				if occurrenceTimestamp == 0 {
+					occurrenceTimestamp = span.EndTimestamp()
+				}
+				if occurrenceTimestamp == 0 {
+					occurrenceTimestamp = pcommon.Timestamp(timestamp)
+				}
+				tracker.Record("span_error", service, title, spanSample(span, rs.Resource(), int64(occurrenceTimestamp), title))
 			}
 		}
 	}
@@ -102,7 +109,14 @@ func extractLogErrors(tracker *issues.Tracker, ld plog.Logs, timestamp int64) bo
 				title := logErrorTitle(record)
 				found = true
 				kind := "log_error"
-				sample := logSample(record, rl.Resource(), timestamp, title)
+				occurrenceTimestamp := record.Timestamp()
+				if occurrenceTimestamp == 0 {
+					occurrenceTimestamp = record.ObservedTimestamp()
+				}
+				if occurrenceTimestamp == 0 {
+					occurrenceTimestamp = pcommon.Timestamp(timestamp)
+				}
+				sample := logSample(record, rl.Resource(), int64(occurrenceTimestamp), title)
 				if attrString(record.Attributes(), "source") == "frontend" {
 					kind = "frontend_error"
 					sample.URL = attrString(record.Attributes(), "browser.url")